Frequently Asked Questions

Do you have a physical store?

Wippells products are currently only available online, but we have a dedicated sales team ready to answer any questions and provide guidance. Just drop us a message below and we'll respond as soon as possible.

Are all your items in stock?

The availability of products is indicated on each product page. Some of our products are made-to-order, with relevant lead-times indicated.

Please note that some orders are currently available as pre-order only. This is indicated on the product page with expected delivery dates – and we're happy to answer any questions you may have via the form below.

Do you offer fabric samples?

If you would like to see a sample of any of our church fabrics please order a 'Swatch' of the style and colour you are interested in on the product page.

If you would like to see samples of any of the fabrics used in our clerical wear ranges, please get in touch.

Can I customise any of your products?

We currently do not offer any customizations beyond what is available on our website. Browse our Custom Cassocks for various customization options which you can see here.

If you are interested in any fully custom garments, please visit Watts & Co. where we'd be delighted to assist with any bespoke enquiry.

Where have the old Wippells products gone?

At the moment, we are only offering a core collection of clerical and choir wear products, with many more to be added over the coming months.

Orders

I made a mistake with my order – can I change it?

We can change the items and delivery address on your order, provided it has not been shipped. Please contact us as soon as you are aware of any error and we shall try to rectify it.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How long will it take to get my order?

Make sure to check the product description to find out how long we anticipate it will take to fulfil your order.

For made-to-order items, we generally expect a 4-8 week lead time, but feel free to get in touch for a colleague's estimate.

Once ready, we typically expect orders to arrive after 2-3 business days, depending on your location. We'll be in touch to let you know when your order is being shipped!

There's something wrong with my order - what do I do?

Please refer here for our returns policy, or get in touch via the form below.

Any Questions?

A colleague would be happy to assist with your enquiry, just drop us a message below.